Demands on industrial equipment suppliers are higher than ever before. It’s no longer adequate to provide high-quality products, even if the prices are competitive with suppliers from around the globe. These days, customers are not only making high demands for product specifications but also expecting a complete solution. Equipment suppliers are now solution providers who help ensure their customers’ businesses are successful. The three top issues facing manufacturers and distributors of industrial equipment are:
- Meeting customer specifications for products and services, which presents a real risk to profitability if the company is not careful
- Expansion not only of the product line, but also of locations and services, which is often required to meet customer expectations for a complete solution
- Taking responsibility for customer uptime around the globe, which is demanding new resources and capabilities